Our reviews

We are being judged by a 9.6

Average out 83 reviews

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Funda beoordeling logo

Rated with a

Based on 20 reviews

9.4

Google beoordeling logo

Rated with a

Based on 63 reviews

9.7

SMASH Makelaars is beoordeeld met een 9.6 op basis van 83 reviews

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3.8

Mevr. Carlien de Groot

4

Expertise

6

Local market knowledge

4

Price / quality

1

Service and guidance

Review

review icoon

Unfortunately, I am not satisfied with the cooperation with Sander van Meerten regarding the sale of my apartment in several respects. I will explain some points: - The moment of placement on Funda did not go as agreed upon. After my inquiry about this, I received incorrect information. However, the apartment was soon listed on his own website. Did he want to attract buyers first to his own site? That would not be in my interest! Moreover, the asking price was forgotten to mention. This caused me a lot of trouble and phone calls. - Also around viewings many things went wrong and I was never informed. It turned out that there were only two viewing days planned instead of the three we had agreed on. I also did not receive any indication about when I could return home, and I did not hear how the days had gone, while as a seller you want to know this quickly. - Sander did not know that an online energy label is sufficient and that no paper document needs to be requested anymore, thus saving costs. After finding this out myself and informing Sander about it, he still asked three times for the document. I found this very careless. - Regarding offers with high financial conditions, the valuation report is essential. Despite his promise, Sander was unfortunately not present at the valuation and therefore did not provide the necessary information, but I had to sort that out myself. - What bothers me most of all is that I have been given incorrect information several times. The tax value would still not be known, the mortgage for the buyer was not yet arranged, and Funda would automatically make changes, but this turned out to be incorrect. I was constantly lied to and facts were distorted. All of this made me uncertain about the sale for a longer period. I confronted Sander with the above points. He did not address them, but blamed it on communication issues. At our last meeting (the final viewing with the buyer), Sander did not show up, but suddenly a colleague was there. Again, I was not informed. Overall, I am very dissatisfied with this real estate agent's approach.

Response

Beoordeling icoon

"Dear Carlien de Groot, I find it terribly annoying that you experienced my guidance like this. I wish you lots of luck in your new house."

Response from SMASH Makelaars

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"No, I do not recommend this real estate agent!"

Funda beoordeling